Site Reliability Engineer (SRE)

CA (Remote)

About Wurl, Inc.

Wurl, the world leader in powering streaming TV, interconnects over 1200 streaming channels from the world’s top content companies with the leading streaming distribution services in over 50 countries. The Wurl Network platform helps leading studios such as A+E Networks, AMC Networks, BBC Studios, Bloomberg, CNN, Reuters and Sony, deliver programming to the biggest streaming platforms, including Amazon IMDb TV, LG, Roku, Samsung TV Plus, Rakuten, Twitch, and VIZIO, while maximizing monetization. Reaching over 300 million connected TVs around the globe, Wurl makes it effortless for content companies to build and track global distribution for branded linear channels, live events, and on-demand programming to manage and monetize their ad inventory.

We're an entertainment tech startup with 160+ team members across the world. We've been recognized as a “Great Place to Work" after the first two years by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people work remotely.

Site Reliability Engineer (Remote):

It is an exciting time to be a part of Wurl’s Site Reliability team.  Wurl’s growing SRE team is helping us to systematically monitor and improve our platform.  The SRE will operate at the intersection of software engineering and infrastructure engineering to ensure reliable, scalable, operable and secure products and services.  We are looking for someone who will grow with this team and help shape processes to increase service reliability, scalability, and observability at one of the fastest growing Silicon Valley startups. 

 

Responsibilities:

  • Relentlessly pursue reliability and excellence based upon data/stats gathered from our real world services
  • Implement and evangelize for reusable solutions that can be deployed as “Infrastructure As Code”
  • Balance on-going production projects with upcoming releases that require new monitoring solutions 
  • Review metrics compliance and identify improvement projects for tighter compliance 
  • Work with other engineering teams across the company to improve their processes/monitoring/observability.
  • Contribute to Root Cause Analyses for major incidents with input from all departments across the company
  • Own and resolve tickets escalated from support for customer impacting events
  • Own the development and maintenance for all service metrics to ensure proper coverage as our products evolve
  • Own tooling, alerts, error budgets, and dashboards to ensure compliance with SLAs, SLOs, and SLIs
  • Author and own the playbooks used to address events in production

Qualifications:

  • 3+ years experience as an SRE or similar work.
  • Excited to learn new things and share knowledge to empower coworkers
  • Linux Systems Administration and experience with AWS services
  • Strong understanding of core web technologies
  • Ability to communicate and describe problems and their resolutions to both technical and non-technical people 
  • Solid experience developing, maintaining, and debugging Python, Ruby, Node.JS, or GoLang scripts.
  • Solid experience with automation and configuration management tools
  • Experience with container technologies
  • A history with successfully handling on-call support and techniques for working to reduce on-call workload

Bonus points if you have:

  • Understanding of streaming video technology
  • CDN and Caching technology knowledge
  • Knowledge of best practices for monitoring web-based content
  • Experience with information security and best practices

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

What We Offer

Wurl provides a competitive compensation and excellent benefits package including medical, dental, vision, life/disability insurance, 4 weeks of paid time off, 10 paid holidays, 401(k), flexible schedules and HSA. We are a fun, creative and collaborative remote work environment, headquartered in Palo Alto, CA. We live our values everyday in how we work with one another and support our clients. Wurl is truly a unique place to learn, create and have a daily impact on millions of people every day.  

Our promise to you

Few companies will allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, and you will understand what we mean by “human connection.” You will be proud to say you’re a part of the company revolutionizing TV.