Senior Manager, NOC

United States

About Wurl, LLC.

Wurl’s is a global streaming network. Our B2B services provide streamers, content companies, and advertisers with a powerful, integrated network to distribute and monetize streaming television reaching hundreds of million of connected televisions in over 50 countries.  This year Wurl was acquired by AppLovin (Nasdaq: APP), an industry-leading mobile marketing ad tech company, bringing together the technology and innovation of the mobile and television industries.  With the merger, Wurl employees enjoy the best of both worlds: the dynamic environment of a 160+ person start-up and the stability of a high-growth public tech company.  

Wurl is a fully-remote company that has been recognized for the second year in a row as a Great Place to Work.  Wurl invests in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. We hire the world’s best to build a bunch of cool stuff on an interface fully integrated with their own from streaming, advertising and software technology to continue to help us disrupt the way the world watches television.

Senior Manager, NOC - Remote:

Reporting to the Senior Director, Support, this role will be critical in creating, staffing and managing Wurl’s Network Operation Center. This person will be tasked with not only building a team from the ground up, but also establishing workflows, escalation paths and developing tools to ensure stability across all of Wurl’s services. Since this is a new team, the position requires a fantastic leader who isn’t afraid to roll up their sleeves and write the rules alongside their colleagues.

Wurl is growing very rapidly, so if heading up a brand organization at a high velocity is something that excites you, this is the perfect role. Not only is Wurl expanding exponentially, we’re at the cutting edge of the FAST space. So the opportunities for professional growth are endless!

 

Responsibilities:

  • Drive operational excellence around maintenance of Wurl core services
  • Build a team from scratch to create a fully-functional network operation center.
  • Own and manage the weekly communication of incidents, maintenance windows validations and overall performance data.
  • Oversee NOC operations whose responsibilities advance troubleshooting,  alerting, escalations, and documentation.
  • Develop key dashboards for transparency of reporting uptime for streaming and advertisement services and other metrics as identified
  • Implement processes for alerting and for automation opportunities.
  • Ensure that up-to-date technical documentation
  • Executive level escalation for business impacting events

 

Qualifications:

  • 3 + years’ experience as a NOC Engineer or Ops / DevOps engineer
  • 5 + years’ experience in a technical leadership position
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Capable of clearly articulating expectations and direction to your team
  • Strong interpersonal skills and the ability to work with all levels of the organization
  • Strong understanding of 24/7 linear delivery formats
  • Experience building a NOC is a plus

What We Offer

    • Competitive Salary & Equity
    • Strong Medical, Dental and Vision Benefits, 90% paid by Wurl 
    • Remote first policy 
    • Flexible Time Off 
    • 12 US Holidays 
    • 401(k) Matching
    • Pre-Tax Savings Plans, HSA & FSA
    • Ginger, Aaptiv and Headspace subscriptions for mental and physical wellness
    • OneMedical subscription for 24/7 convenient medical care
    • Paid Maternity and Parental Leave for all family additions
    • Discounted PetPlan and easy at home access to Covid testing with empowerDX 
    • $1k Work From Home Stipend to set up your Office 

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will understand what we mean by ‘human connection”.  You will be proud to say you're a part of the company revolutionizing TV.

At Wurl, we value work-life harmony and believe that family and mental health should always come first.  Our team is fiercely passionate and contagiously enthusiastic about what we are building.  While we are seeking those who know our industry, there is no perfect candidate and we want to encourage you to apply even if you do not meet all requirements.