Streamer Operations Manager

Los Angeles, California

About Wurl, LLC.

Wurl’s is a global streaming network. Our B2B services provide streamers, content companies, and advertisers with a powerful, integrated network to distribute and monetize streaming television reaching hundreds of million of connected televisions in over 50 countries.  This year Wurl was acquired by AppLovin (Nasdaq: APP), an industry-leading mobile marketing ad tech company, bringing together the technology and innovation of the mobile and television industries.  With the merger, Wurl employees enjoy the best of both worlds: the dynamic environment of a 160+ person start-up and the stability of a high-growth public tech company.  

Wurl is a fully-remote company that has been recognized for the second year in a row as a Great Place to Work.  Wurl invests in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. We hire the world’s best to build a bunch of cool stuff on an interface fully integrated with their own from streaming, advertising and software technology to continue to help us disrupt the way the world watches television.

Streamer Operations Manager

Over the last year, Wurl has rapidly grown our footprint of Streamers, allowing for wide global distribution of FAST channels for Content Companies. As we continue to expand, we are looking for a Manager to help scale the Streamer Operations team.

The Streamer Operations Manager will be responsible for end-to-end project management of technical Integration projects, product enhancements for Streamers, spec documentation, and internal training. Part Technical Project Manager, part Solutions Engineer, and building on a foundation of knowledge on video streaming and advertising, this role will serve as a primary point of contact for new and existing Wurl Streamers during integration projects and ongoing feature request reviews. 

This is a varied and critical role within the Wurl team, reporting to the Senior Manager, Streamer Operations. With oversight and involvement in a wide variety of internal and external initiatives, the Manager will contribute to technical troubleshooting, client expectation management, product prioritization, and new feature developments. Wurl’s Operations, BD, Support and Product teams will also rely on the Manager as a key resource for critical information on Streamer projects and technical integrations. 

Responsibilities

  • Manage the technical integration of new Streamers into the Wurl network, with a focus on automated, Wurl spec integration paths.
  • Maintain detailed project trackers to communicate status and task responsibility internally and externally.
  • Act as the lead point of contact in discussions with Streamers regarding new integrations, new features and integrations enhancements.
  • Work with existing Wurl Streamers to collect technical and operational information to help Wurl teams prioritize new feature requests based on criteria such as the ease of Wurl integration, customer priority, Wurl strategic interest, etc.
  • Collaborate with the Business Development team on new Streamer integrations, channel launch planning, contractual discussions, and issue escalations.
  • Create and operate documentation and training to Wurl Operations, Support, and Client Success Management teams about new Streamers.
     

Qualifications

  • 3+ years of experience in technical project management, solutions engineering, or technical support in the streaming video space
  • Proven history of driving projects to completion and forging strong relationships with technical points of contact and operational leaders
  • Expert project management skills, including the ability to manage several high-touch technical projects at once with superior attention to detail and documentation
  • Top-notch problem solving skills, with a knack for finding solutions by collaborating with technical experts and engineering teams
  • Comfortable with asserting requirements and deadlines internally and with customers
  • Basic understanding of streaming video technology including streaming formats, EPG metadata integrations, and Server Side Ad Insertion.
  • Excellent written and verbal communication skills
  • BA/BS degree or equivalent

What We Offer

  • Competitive Salary & Equity
  • Strong Medical, Dental and Vision Benefits, 90% paid by Wurl 
  • Remote first policy 
  • Flexible Time Off 
  • 12 US Holidays 
  • 401(k) Matching
  • Pre-Tax Savings Plans, HSA & FSA
  • Ginger, Aaptiv and Headspace subscriptions for mental and physical wellness
  • OneMedical subscription for 24/7 convenient medical care
  • Paid Maternity and Parental Leave for all family additions
  • Discounted PetPlan and easy at home access to Covid testing with empowerDX 
  • $1k Work From Home Stipend to set up your Office 

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will understand what we mean by ‘human connection”.  You will be proud to say you're a part of the company revolutionizing TV.

At Wurl, we value work-life harmony and believe that family and mental health should always come first.  Our team is fiercely passionate and contagiously enthusiastic about what we are building.  While we are seeking those who know our industry, there is no perfect candidate and we want to encourage you to apply even if you do not meet all requirements.