Client Success Manager (Advertising Sales)

CA (Remote)

About Wurl, Inc.

Do you want to help grow an incredible entertainment and ad tech company with a fantastic culture, collaborate and grow your career, while working remotely?  

Wurl, the world leader in powering streaming TV, interconnects over 1200 streaming channels from the world’s top content companies with the leading streaming distribution services in over 50 countries. The Wurl Network platform helps leading studios such as A+E Networks, AMC Networks, BBC Studios, Bloomberg, CNN, Reuters and Sony, deliver programming to the biggest streaming platforms, including Amazon IMDb TV, LG, Roku, Samsung TV Plus, Rakuten, Twitch, and VIZIO, while maximizing monetization. Reaching over 300 million connected TVs around the globe, Wurl makes it effortless for content companies to build and track global distribution for branded linear channels, live events, and on-demand programming to manage and monetize their ad inventory.

We're an entertainment tech startup with 160+ team members across the world. We've been recognized as a “Great Place to Work" after the first two years by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people work remotely.

**Our employees love working with us because we have a great and positive work culture, incredible health and wellness benefits, competitive annual PTO, parental leave, opportunities for career growth, and we are entirely remote! **

Client Success Manager, US - Remote

Wurl is looking for an experienced and strategic Client Success Manager for the US Connected TV/Video Advertising Sales team, who is multi-skilled and knowledgeable in all things that keep customers happy. Should have experience in the video media sales space (either Youtube, Social, AdvancedTV, ConnectedTV, Video Media), and a plus if experienced particularly with Entertainment, Content or Television advertising customer success,  sales or marketing.  

Our ideal candidate is a dedicated and loyal hard-worker and self-starter who cares about customer happiness, and is comfortable interfacing with marketers at big companies, and answering tough questions, or knowing how to say “I don’t know but I’ll find out” with confidence.  

If you have experience with media sales, or have worked at an advertising agency or media company and understand media lingo (Impressions, CPM, AdOps, Nielsen...etc) that is a big plus.

What you'll do:

This candidate will work with clients after deals are sold, and manage a busy schedule of follow-ups, via phone, email, or Zoom.  Candidate should be able to build and maintain meaningful relationships with our new and existing Content Company clients, with the goal of inspiring them to believe in our products, grow with us, and increase their spend after successful marketing campaigns. Candidate will also support sellers who are working across fast-paced Connected TV advertising deals, by providing them with deck updates and other answers to client requests and questions quickly and efficiently. 

This candidate reports to the Head of the Performance Marketing Business Unit.  This is a mid-level role, requiring experience with the above, and the skills and ability to dive into the existing relationships we’ve already built, grow new ones, and become the expert on customer success at Wurl.  Ideally the candidate becomes successful and this role grows into a bigger role in 2022.

You thrive in the creative, fast-paced, positive environment and autonomous culture that comes with a mid-stage start-up in its growth phase.  This role is an incredible opportunity to generate a huge impact and be a team contributor and eventual leader in an exploding space -- Connected TV!

As of now, all meetings are remote and held over zoom, for your safety and safety of all Wurl employees.   This role requires no travel.  It is fully remote.

Responsibilities

  • Manage client relationships, keep customers happy, schedule meetings, follow-ups
  • Interface over zoom, email and phone with many clients and prospects
  • Share customer learnings and run bi-weekly meetings with some technical data about the marketing campaigns we are running.
  • Manage client expectations and thoughtfully manage issues that might come up
  • Build and customize proposal decks from time to time with our sellers
  • Interface with a Tech engineering representative and/or our Advertising Operations Team (AdOps) to get the info you need to succeed in conversations with clients
  • Inspire our clients to stay with us and continue running new campaigns each month. 
  • Collaborate with sales team members who are working to increase client spend.
  • Report to Head of Performance Marketing Business Unit

 Qualifications

  • A can-do attitude, positive go-getter, dedicated, thoughtful personality. 
  • Clear and confident communication skills and a sense of humor.  You don’t sweat the small stuff!
  • BA/BS from a college/university; or relevant similar experience and training
  • 6-8+ years of corporate or start-up work experience with at least 3+ years of experience in Account Management or Customer Success or similar role, at a media company, advertising agency, video company, required, ideally in and around entertainment, content (movie studio, tv network) or ConnectedTV companies
  • Basic understanding of how deals are closed, billed, and paid, ability to interface with an accounting department.
  • Ideally you have some advertising agency or similar experience in marketing or sales or account management involving media deals sold at CPM/CPA etc.
  • Ability to inspire and motivate customers through insight-driven conversations
  • Ability to update powerpoint, keynote decks, and write copy as needed 
  • Experience writing campaign wrap-up reports
  • Exceptional communication skills -- ability to maintain composure if someone throws a tough question or two your way.
  • Leadership, Coaching, and/or some management skills or experience, or willingness to grow towards that 
  • Experience writing positive emails and communications even if they contain bad news
  • A plus if you have written case studies before
  • Some light algebra skills, statistics skills - basic ability to read a spreadsheet, chart, graphs, and explain insights (don’t worry we’ll train you)
  • Ability to influence and inspire internal and external leadership and stakeholders to take appropriate risks.
  • Experienced with Microsoft Office, Zoom/Microsoft Teams, Google (Gmail, Sheets, Docs, Google Drive), Keynote, Slack, and other common remote-office software

 

Competitive Compensation and Comp Plan for the right candidate

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

What We Offer

Wurl provides a competitive compensation and excellent benefits package including medical, dental, vision, life/disability insurance, 4 weeks of paid time off, 10 paid holidays, 401(k), flexible schedules and HSA. We are a fun, creative and collaborative remote work environment, headquartered in Palo Alto, CA. We live our values everyday in how we work with one another and support our clients. Wurl is truly a unique place to learn, create and have a daily impact on millions of people every day.  

Our promise to you

Few companies will allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, and you will understand what we mean by “human connection.” You will be proud to say you’re a part of the company revolutionizing TV.